Returns & Exchanges

The Rochester Red Wings Official Store is dedicated to fan satisfaction and accepts returns or exchanges on unworn, unwashed merchandise within 30 days of the original purchase date. Please ensure all original tags are attached and the receipt or order confirmation is included with your submission.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition and were purchased within the last 30 days; please note that clearance items and game-used memorabilia are final sale.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging if possible and include a copy of your packing slip or digital order confirmation to ensure fast processing.

• 3.
  Ship to Frontier Field

  Affix a shipping label to your package and send it to our team store located at One Morrie Silver Way, Rochester, NY 14608.

• 4.
  Receive Your Refund

  Once our staff inspects the returned merchandise, a refund will be issued to your original payment method within 7-10 business days.